Quality Assurance Rater
Job Description
The Quality Assurance Rater evaluates content, processes, and service quality to ensure compliance with company guidelines, quality standards, and client requirements while providing feedback for continuous improvement.
Required Qualifications
- Bachelor's degree preferred.
- Native or fluent German (C1/C2) and good English proficiency.
- Knowledge of quality assurance processes.
Preferred Skills
- Analytical thinking.
- Attention to detail.
- Communication skills.
- Time management.
Experience Required
2–4 years in Quality Assurance, Content Moderation, or Customer Support.
Responsibilities Duties:
Key Responsibilities
- Review and evaluate content for quality and accuracy.
- Ensure compliance with quality guidelines.
- Provide performance feedback and recommendations.
- Prepare quality reports and scorecards.
- Identify trends and process improvement opportunities.
- Collaborate with operations teams.