Senior Operations Manager
Job Description
The Senior Commercial and Sales Operations Manager leads and continuously improves the end-to-end commercial and sales operations processes that support scalable growth, sound decision-making and high-quality deal execution, combining commercial operations expertise (pricing, costing, financial analysis, large-deal support) with sales operations ownership (pipeline, win management, sales compensation, executive reporting, target accounts, win/loss analytics).
Qualifications
- Bachelor’s degree in Business, Computer Science or a related discipline, or equivalent professional experience.
- Minimum 7 years’ experience in commercial operations, sales operations, management consultancy, process improvement or change management — reflecting this role’s broader scope, including contract-operations oversight..
- Preferred prior experience in a technology-related industry preferred; SAP managed services knowledge and prior experience developing productised offerings advantageous.
Responsibilities Duties:
- Lead the optimisation of sales and commercial operations processes, simplifying, standardising and scaling ways of working across regions and functions.
- Develop and maintain pricing, costing and deal-modelling tools; support pricing strategy and contribute to large RFP responses to improve win probability.
- Host commercial quality assurance reviews with senior stakeholders, promoting accurate pricing, realistic margin assumptions and commercially robust deal decisions.
- For EMEA and APAC provide financial and commercial support on large or complex deals, including ad hoc analysis and tactical cost improvement recommendations.
- Manage sub-contracting and third-party legal engagement — 3rd Party responsible for MSA reviews.
- Manage the EMEA & APAC Kimble win process and own end-to-end regional pipeline management: funnel hygiene, stage discipline, data quality and forecast reliability.
- Deliver ad hoc reporting on bookings, KPI performance, pipeline trends and other commercial or sales operations metrics.
- Support win/loss data analytics and maintain target account lists for campaigns, events and strategic sales initiatives.
- Develop sales operations enablement materials and drive adoption; challenge existing processes and lead practical change management.
- Coordinate cross-functional execution of process improvements, pricing tools, productised offerings and contract-operations initiatives; partner with leadership on strategy and OKRs.