Senior Sales Administrator
Job Description
We are looking for an experienced Senior Sales Administrator to join our team in Dubai.
- Minimum 2–3 years of experience in sales administration, sales coordination, order processing or a similar role.
- Good written and spoken English.
- Arabic is an advantage.
- Strong organizational and follow-up skills.
- Good attention to detail.
- Experience preparing quotations and processing customer orders.
- Experience coordinating with warehouse, logistics or delivery teams.
- Good Excel and Microsoft Office skills.
- Experience using ERP or CRM systems is preferred.
- Previous experience in manufacturing, distribution, industrial products, automotive products or wholesale is preferred.
- Able to manage multiple quotations, orders and customer requests at the same time.
- Good communication and customer service skills.
Responsibilities Duties:
- Prepare and issue customer quotations based on approved pricing.
- Maintain accurate records of all quotations and customer requests.
- Track open quotations and follow up with the Sales Executive on pending opportunities.
- Receive and process confirmed customer orders.
- Verify product codes, quantities, prices, payment terms and delivery information.
- Enter and maintain customer orders in the ERP/CRM system.
- Coordinate with warehouse, production, finance, logistics and sales teams.
- Check stock availability and update the sales team accordingly.
- Arrange and coordinate customer deliveries.
- Follow up on dispatches and confirm successful delivery.
- Track partial deliveries, pending items and delayed orders.
- Follow up and coordinate resolution of customer issues.
- Maintain customer information and sales records.
- Track open actions and ensure deadlines are followed.
- Assist customers with order status, delivery information, documentation and basic inquiries.
- Prepare regular reports.
- Support the Sales Executive with day-to-day sales administration.