E-Commerce Support
Job Description
A Dubai-based enterprise, with a continuously growing portfolio of various industries including luxury fashion, couture accessories, and lifestyle brands.
Must have atleast 2 years of experience in similar role within Fashion Retail Industry
Proven experience using customer support and ticketing platforms such as Freshdesk, Zendesk, Ziwo, or similar systems
Familiarity with Shopify or Magento order management, marketplace case management, and D2C e-commerce operations.
Experience supporting e-commerce customers, preferably within the GCC market.
Responsibilities Duties:
Will manage all D2C customer service operations, websites, ensuring timely resolution of customer queries, efficient order management, and adherence to service-level agreements across last-mile delivery, cross-border shipments, and returns processes.
Manage returns, exchanges, and refund requests for D2C orders
Monitor customer reviews across website and marketplaces
Support case management related to marketplace orders (Amazon, Noon, Namshi, etc.) Handle customer complaints, disputes, and claim investigations