Front Desk Receptionist
Job Description
A prominent, 5 Star hotel in Malta, Europe offering high-end Mediterranean-style hospitality to it’s guests.
Qualifications:
- Minimum 4 years of experience as a Front Office Agent / Receptionist within single organization
- Must currently or previously be working in a 5-star hotel in Dubai, preferably in a front-office/guest-facing environment.
- Fluency in English is mandatory, with strong communication and interpersonal skills.
- Strong understanding of 5-star hotel service standards, guest handling and front-office procedures.
Responsibilities Duties:
- Greet guests warmly and professionally; deliver high standards of customer service
- Handle check-in/check-out accurately using the hotel Opera PMS as well as process payments at front desk as per hotel policies.
- Answer phone calls and respond to guest requests/inquiries
- Coordinate with Concierge, Housekeeping, and other departments to follow up on guest requests.